Have you ever received a Medicare survey in the mail? These usually arrive in your mailbox in an “official” envelope. Upon opening it, you find a letter requesting that you fill out a health care survey.
You may not realize this thick envelope is your chance to ensure your voice is heard. Learn more about these surveys and why they are important for your health and well-being here.
Who Sends Medicare Surveys?Most of the surveys for Medicare are sent from the Centers for Medicare and Medicaid Services. It’s a federal organization that is tasked with keeping tags on how Medicare plans around the country are doing – be this positive or negative.
With these surveys, you are encouraged to give honest responses. Every survey goes through a third-party survey group, ensuring your identity is fully protected. Answers are confidential, and therefore it is such a great opportunity. You have the chance to say what you really think without having your name known by a hospital, clinic, or health insurance plan.
The Impact of Surveys on Your HealthUsually, health care plans and care systems use survey results for planning purposes. It helps them understand where they can improve to improve health care options and opportunities. This includes how easily you can get the care needed, what the care is like, the cost of the care, customer service quality, and anything else that ensures a health care plan works as expected.
When you give honest answers, these organizations receive the information and will know what they aren’t doing well.
Modern health care plans have quite a few incentives to do better.
Some of these incentives include:
Star RatingsEvery Medicare plan, which includes dual-eligible Medicaid and Medicare plans, has star ratings from one to five. It indicates how they performed over the prior year—one factor in determining that rating is the surveys and the answers received.
There’s Power in NumbersIf enough people don’t answer the surveys, the results won’t be posted. That’s another way that your responses make a difference.
Your Time Makes a Huge ImpactWhen you fill out a survey, you are doing something good for yourself and your health. Surveys don’t take a lot of time, but they can make a huge difference in providing health care. Also, the purpose of the surveys is to help ensure things get better. If you make a point of answering the questions, you also can make things better.
How to Tell if It’s a Real SurveyMost people get a lot of junk mail. Because of this, you may wonder if it’s a real survey.
All real surveys include a cover letter to see a 1-800 number to find out who sent the survey. There are only certain times that these surveys are sent, as well.
If you get a survey that is not in this period, you may want to call and find out more about it before taking the time to fill it out.